Terms of Service

1. The service

Noara is an app-constructor platform for creators. Tenants use Noara to build their own customer app (storefront, lessons, community, inbox, funnels, automations, AI team), distribute it via Telegram Mini App, PWA, or native app stores, and operate the business behind it.

End customers interact with a tenant's storefront and app. The tenant, not Noara, is the seller of record for the products, content, and services delivered to end customers.

2. Accounts & eligibility

You must be at least 16 years old to use Noara (18 to operate as a tenant, and 18 to access tenants with adult-oriented content, which display an explicit 18+ gate on first open).

You are responsible for the accuracy of the information you provide and for keeping your credentials confidential. If you suspect unauthorised access to your account, email us immediately at support@noara.bot.

3. Acceptable use

You agree NOT to:

• send spam or unsolicited bulk messages;
• publish illegal content or content that infringes third-party rights or the laws of any jurisdiction where it is consumed;
• impersonate any person or entity;
• scrape or extract data from Noara or another tenant's storefront beyond what the public API intentionally exposes;
• reverse-engineer, decompile, or attempt to obtain source code, encryption keys, or model weights;
• interfere with the operation of the service (DoS, rate-limit evasion, malicious bots);
• use the AI features to generate content that violates the policies of the underlying model provider (Anthropic) or other subprocessors;
• resell, sublicense, or white-label the Noara platform (except the “creator builds an app on Noara” use case, which is the product).

4. Tenant responsibilities

If you operate a tenant on Noara, you are responsible for:

• your content, courses, broadcasts, knowledge-base articles, funnel messages, and any text, image, audio, or video;
• your customer relationships, terms of sale, your own refund policy (meeting or exceeding the baseline below), and customer support;
• compliance with the laws of your customers' jurisdictions, data protection (GDPR / UK GDPR), consumer protection, age-gating, niche rules;
• tax obligations, registration, collection, and reporting in your jurisdiction;
• bot conduct, automations and broadcasts must respect the rate limits and policies of Telegram, Meta, and other channels.

5. Content & intellectual property

Noara, its software, design, and brand remain our exclusive property. These Terms do not transfer any Noara IP to you.

You retain all rights to the content you create or upload. By using Noara, you grant us a non-exclusive, royalty-free licence to host, copy, transmit, cache, and display your content solely as needed to operate the service (e.g. transcoding video, generating thumbnails).

You use AI-feature outputs at your own discretion, subject to the model provider's policies. You are responsible for reviewing AI output before publishing; Noara does not warrant its accuracy or fitness for purpose.

6. Payments & subscriptions

Tenants subscribe to Noara monthly at the tier published on our pricing page. Optional add-ons (App-Store publishing, premium widgets, custom domain, AI token packs) are charged separately and are voluntary. We do not take a percentage of tenant revenue.

Payments are processed through Stripe; Stripe's own terms apply to the processing relationship. Noara does not store card data.

Refund details are set out in our Refund Policy.

7. Third-party services

Noara integrates with Telegram, Meta (Instagram / Facebook), Anthropic, Bunny.net, Resend, Cloudflare, and Stripe. Your use of those integrations is also governed by each provider's own terms.

Telegram and Meta may suspend, throttle, or block specific bots, accounts, or messages at their discretion. Noara has no control over those decisions and is not liable for the resulting service impact.

8. Termination

Tenants may cancel a subscription at any time from Studio → Settings → Subscription; cancellation takes effect at the end of the current paid period.

We may suspend or terminate your access if you violate these Terms, fail to pay, or engage in abuse (spam, fraud, IP infringement). We will attempt to give notice and a chance to cure where circumstances allow, but may act immediately for severe violations.

9. Disclaimers & limitation of liability

The service is provided “as is” and “as available” without warranties of any kind, to the maximum extent permitted by law. AI outputs are statistical predictions and may be inaccurate.

To the maximum extent permitted by law, Noara's aggregate liability for all claims is limited to the amounts you actually paid Noara in the 12 months preceding the event giving rise to the claim, or USD 100, whichever is greater.

10. Indemnification

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Noara, Inc., its officers, directors, and contractors from and against any claims, damages, liabilities, losses, and reasonable legal fees arising out of: (a) your content or products; (b) your use of the service in violation of these Terms or applicable law; (c) your relationship with your end customers, including their purchases, refunds, and support; or (d) your infringement of any third-party right.

This obligation survives termination of your account. Noara will notify you of any claim subject to indemnification and may, at its option, participate in the defence with its own counsel at its own expense.

11. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules. Disputes not resolved informally within 30 days are subject to the exclusive jurisdiction of the state and federal courts located in Delaware.

The service is operated by Noara, Inc., a Delaware C Corporation, at 131 Continental Dr, Suite 305, Newark, DE 19713, USA.

12. Changes & contact

We may revise these Terms when our practices change or the law requires it. Material changes are announced in-app, via email, and with a refreshed effective date at the top of this page.

Questions about these Terms: support@noara.bot.